Delete your Arklytech account
You can delete your Arklytech account at any time, in the app or by email.
Delete it in the app
- Open the Arklytech app and sign in.
- Go to Settings › Account.
- Tap Delete account.
- Confirm with your password (or sign in again with Google or Apple) and enter the code from your authenticator app.
The deletion takes effect immediately and signs you out on every device.
Or ask us by email
If you cannot use the app, email contact@arklytech.ai from the email address of your account, with the subject "Delete my Arklytech account". We may ask you to confirm that the account is yours, and we complete the deletion within 30 days.
What is deleted
- Your name and email address (removed from your user record).
- Your password hash, authenticator secret and backup codes.
- Your linked Google and Apple sign-ins. For Apple, we also revoke Arklytech's access to your Apple ID.
- All your sessions, and the offline copy of the library on your phones the next time each app contacts our server.
- If you are a manager and the only member of your organisation: the organisation and its whole device library (sites, buildings, devices, configurations, panel users and passwords, push history and handheld records).
What is kept, and for how long
- Audit log entries (for example which records were changed and when) are kept for security and record keeping, linked only to an internal user number, not to your name or email.
- Records you created in an organisation that has other members belong to that organisation and stay in its library.
- Encrypted backups are overwritten within 30 days, so deleted data leaves the backups within 30 days.
Managers: if your organisation still has other members, remove them in Settings › Team before deleting your account.
Delete some data and keep your account
- Library records: managers can delete sites, buildings and devices in the app; deleted records are removed from every synced phone.
- Google or Apple sign-in: disconnect it in Settings › Account › Sign-in methods (at least one sign-in method must stay).
- Anything else: email contact@arklytech.ai from your account's email address and say what you want deleted. We reply within 30 days.
More about how we handle data is in our Privacy Policy.